kaiser permanente’s garfield center

the above video is a peak into healthcare giant kaiser permanente’s garfield innovation center in sacramento california. the facility allows mock ups of medical facilities and technologies to be tested in a creative, low-pressure environment with focus groups of patients and providers who provide feedback on faux-healthcare experiences in flexible simulated spaces. the above video provides insight as to how the process works from the provider’s perspective, another equally important facet of research is the patient’s experience within a given environment. this post on fastcompany is where i first learned of the garfield center and approaches the facility from a more patient centric point of view. permanente also addressed the patient experience through a collaboration with interdisciplinary design consultancy firm ideo, this via the institute for human centered design. apparently these services at ” ‘IDEO showed us that we are designing human experiences, not buildings,’ says Adam D. Nemer, medical operations services manager at Kaiser.”

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